CollNect Privacy Policy

CollNect is dedicated to protecting the privacy of individuals whose personal data we hold for information processing or collect for our business use. This includes Licensees and users of its Platform-as-a Service software and virtual environment. It also includes visitors to our general website, prospects who request information about us, in addition to our Licensees. This Privacy Policy describes how CollNect may collect (or not collect), use, and disclose personal data, and options regarding CollNect’s holding and use of various forms of personal data in the course of its services and business.

CollNect’s Services are not intended for use by minors. Minors are children under the age of eighteen (18). CollNect will not knowingly collect personal data from persons under the natural age of eighteen. If you are under the age of eighteen (18), do not use our Services and do not provide your information to CollNect.

Data We Collect from general website

  • Cookies and Other Technologies. The CollNect website, and navigation through it, may include our use cookies, web beacons, pixels, or other technologies to collect data about your access, your device and interaction or activity on the website. This is used to improve the customer’s experience, gather business analytics on our services, better navigation, provide future functionality, recognize your access, and personalize the customer experience from any device. This may include navigation form the landing point on our general website though to your Licensee account setup and use of the Platform thereafter.

  • SEO and Web Marketing Service Providers. CollNect, on its own, or through third party providers, may collect information from the general website to better understand, reach and direct potential customer to our website and our Services. This may include data collected to improve our Search Engine Optimization (SEO). CollNect may collect personal data about you from these purposes and in relation to such activities. CollNect may use such data (collected via cookies and other technologies) to plan and manage our advertising on this and other sites or to provide you offers or advertisements based upon your browsing or landing page interest and inquiries. If “follow” or “like” CollNect on third party social media sites, CollNect will see your public profile and may direct advertising to you through social media.

Data We Collect to render our software Services

CollNect collects personal data directly from Licensed Users and prospect inquires to our Services. We also collect data from interactions on our website. CollNect may collect personal data from additional sources, and we may combine this data with data we already have about you to transact business with you. This personal data may include the following:

  • User Contact details. CollNect may collect your contact details of Licensed Users, such as your name, company, address, primary contact telephone number and email address. In the software Services provided you, CollNect may collect username (if more than one authorized user), email address, and associated IP address as part of our Services to keep proper records for use and billing.

  • Account creation and use. When you create a CollNect account, we collect your user’s contact details and a password for service and support, including verifications and password re-sets. CollNect may further collect information about your logins and how you interact with the Platform, functions commonly used, and our software Services performance to improve our Service and the Licensee user’s experience. This includes features you use, click, upload, organize, as well as data migrations and log information about the Services you use or regularly use from your account.

  • Billing data. When you access a Licensed User account for use of our functionality and Platform’s software features, CollNect may collect billing and payment information. For automated and credit card payments, we use a third-party payment processor to process the payment. We do not collect your credit card number, expiration date, or pin number for any other purpose. The transaction details we retain are those details that allow us to verify that you paid for Licenses, usage credits/tokens and the Services or transaction, including price, currency, date of payment, payment method, name, and account name. That information is combined information with your Licensed account information.

  • Support data. Data, content, and feedback given to CollNect through the customer support or any chat functionality available on our website, within our Services, or other sites that we control may be collected for support and operational purposes. This may include information about your technology, internet connection, screenshots or any other data used for troubleshooting problems or improving our platform, software, or functionality.

Data We Collect to render our software Services

CollNect does not collect certain personal data directly from, or on behalf of, Licensed Users. This personal data may include the following:

  • Licensee’s client contact data. The information that comprises your client’s contact data (e.g., name, telephone numbers, emails, consents, and other personalized information used to manage your contact data) is derived strictly from your interaction and contact with your client. This includes physical documentation you maintain in your business location or information electronically stored by you and entered our system after the client’s expressed written consent to be contacted. This is information that is always strictly under your control. CollNect shall treat this as aggregated data for organizational and contact information processing in on-demand contact messaging you send. Upon termination or license expiration of CollNect’s dealings with the Licensee, the Licensee will be given a reasonable opportunity to download any client content data in a portable form and any data on our Platform will thereafter be destroyed. This includes the groups, subgroups, or special groups you customize on the Platform. CollNect likewise does not independently acquire, develop, generate, or otherwise provide Licensees any client contact data. CollNect does not resell your client contact data. Your data was developed by you within the context of your business and is yours exclusively. CollNect has no part in the collection and acquisition of this data.

  • Migrated Contact Data. Any information uploaded by you or migrated on processing demand to CollNect that comprises your client’s contact data is your data, developed by you within the context of your business. and is yours exclusively. It is treated by CollNect, both before and after upload or migrated, as such.

  • Verification of Contact. Anytime CollNect processes and verification of a contact of yours or from your account or from lists of your client contact data, it retains no information in the processing of that request other than the simple result of verification. The information that comprises the client contact data before and after verification is your data, developed by you within the context of your business and is yours exclusively.

The CollNect Platform may maintain information comprising certain personal data of third parties with whom Licensee hold consent to be contact and business dealings within the Licensee’s virtual platform account. This information is maintained by CollNect only to hold necessary information to perform the software and organizational processing purposes under the Licensee’s limited license to use the software and for no other purpose.

Data under Legal obligations

California Privacy Rights and Customers’ Contact Data. Under the California Consumer Privacy Act (“CCPA”) (Cal. Civ. Code § 1798.100, et seq.) California residents have specific rights regarding the use of their personal information. CollNect operates as a Platform-as-a-Service provider that provides software and data processor with respect to a Licensed User and the Licensed User’s customer contact data. CollNect only uses such data for the purpose of providing its Platform and software functionality to its Licensed Users. CollNect may access Customers’ Contact Data to provide our Services, to address technical or other service problems, or to comply with instructions of our Customers who provided the data. CollNect does not access, retain, use, or disclose Customers’ Contact Data for any other purpose.

Lawful Purposes and Lawful Legal Requests. Where required by law, or CollNect determines, or it is necessary to protect our legal rights and reasonable business interests (including the protection of intellectual property of CollNect), or the legal rights of others impacted by your use of our Services in ways not intended under your Limited License, we may also use information about you in connection with legal claims (ourselves or any third parties) and/or for purpose of regulatory compliance. Personal data may be used for activities where your use impacts our reasonable business interests and as permitted or required by law. This includes lawful legal requests from the courts, under lawful subpoena, or by law enforcement authorities and agencies. If we generate a marketing list based on inquires or information you provide us with consent, you may request to be deleted or removed from the list at any time either temporarily or permanently. CollNect may disclose personal data to prevent or stop an attack on our platform or network or to prevent attempts to defraud our users or breach our security protocols. CollNect may disclose your data in connection with any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving the sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.

Prohibited Content on Our Platform.

Our Platform and Service is meant for businesses to better engage the existing customers they know and value. Protection of the rights of parties messaged is just as important as the use of our Platform by our clients. Blind Telemarketing through text messages or business that runs counter to general consumer interests is not intended to be used with our Service. The following categories of messages are strictly prohibited on our Platform. If CollNect determines, in its sole informed opinion, that such messaging as found below is being transmitted by a user of our Platform, it will then be necessary for us to protect our legal rights in the Platform and reasonable business interests, and either immediately block the functionality of messaging from your Account, OR, suspend your Account pending a full investigation of any possible misuse of our Services. This is a zero-tolerance policy. These types of messages include the following content:

Marketing of High-Risk Financial Services & Use in Collections

  • Payday Loans
  • Short Term High Interest Loans
  • Auto Loans
  • Mortgage Loans
  • Student Loans
  • Debt Collection
  • Gambling/Sweepstakes
  • Stock Alerts
  • Cryptocurrency

High Risk Business Opportunity Offers and Multi-Level Programs

  • Deceptive Work from Home Programs
  • Risk Investment Opportunities
  • Multi-Level Marketing

3rd Party Telemarketing Solicitations

  • Debt Collection or Consolidation
  • Debt Reduction
  • Credit Repair Programs
  • Lead Generation

Fraudulent, Offensive or Abusive Messages or images links

  • Abuse of Minors
  • Pornography
  • Profanity or Hate Speech
  • Phishing
  • Fraud or Scams
  • Deceptive Marketing

Our Employees and Privacy.

At CollNect, we train all our employees about the importance of privacy. CollNect maintains certain restriction policies that give permission to its employees and third-party contractors to access personal data only to those who require it to perform their jobs. Keeping the privacy of our Licensees and their users is a material term of all employment with CollNect.

Security Measures.

CollNect make access to privacy-sensitive information within its Platform subject to rigorous procedural and technological controls, consistent with legal requirements and the reasonable demands of maintaining a closed-virtual Platform for our Licensees and still supporting customer service. Security measures implemented by CollNect are both internal and external to our Platform to curb threats of unauthorized access. We may ask for multi-tiered verifications from our Licensees and their users from time to time to ensure account access is secure. We may require updated account verification from inactive Licensees or Users to ensure that control of access remains with our Licensed users and has not been lost, compromised, or otherwise is vulnerable to unauthorized access. CollNect holds the sole and exclusive right to require any user of its Platform to change their password for any security reason. CollNect holds the sole and exclusive right to suspend, block or change account access and passwords of any user if it, in its sole and reasonable opinion, becomes aware or suspects unauthorize access to it Platform from an account, or when it reasonably believes that the account or device from access is obtained has been lost, compromised, stolen or hacked by any outside party. Licensees and Users consent to such rights and security measures in the use of our Services.

Governing law and venue applicable to these policies.

CollNect is a company incorporated and operated in the State of Georgia and its policies are governed by Georgia law in combination with federal law. Any issue, question, controversy, or legal claim based upon our privacy policies (be it domestic or extra-territorial) shall have exclusive jurisdiction and venue of the state and federal courts of Fulton County Georgia. By virtue of navigation and use of this website, or the Services of CollNect, visitor or users expressly waives all defenses to any other jurisdiction and so waives without any consideration of conflict of law theories, case law or principles.

CollNect reserves the right to update, supplement or amend its privacy policies from time to time as business necessity, changes of law or regulation of technologies applicable occur. For any questions about our privacy policies, please contact our customer service and support departments at:_______________

This policy was last updated on ______________________